Appliances can break any time even without warning and that is definitely happening even during this period of COVID-19 Pandemic. If you have a broken appliance at this time, the situation may become a lot more confusing than ever before. You may not know exactly how to go about the process of getting it fixed without running the risk of COVID-19 infection. It is still possible to find an appliance specialist that can help you and you need to know the steps to follow or any necessary precautions to take.
The best way of setting up an appliance repair consultation or an appointment with appliance technician during the COVID-19 pandemic
The best thing with appliance repair consultations or appointments is that they are mostly set up virtually without any face to face contact. You can text the appliance repair technician and then just request for a phone call or video chat. That gives you an opportunity to explain the problem you are experiencing with your appliance and then you can discuss the solutions available to help you out especially during this pandemic period. It would be important to ask any questions related to your concerns and find out if the appliance service company you are contacting is taking measures to protect their customers during this period. For example, ask them about the available payment options and if they can accept digital payments.
It is important to check out all the social distancing guidelines that CDC has provided as well as your local community guidelines that you can easily get from news updates related to the coronavirus Pandemic. Discuss and agree on safety protocols as you invite appliance techs into your home. Do not shake hands, and you have to maintain a distance of not less than 6 feet from each other. Sanitize all the surfaces they will come into contact with and avoid paying in cash.
How to find out if an appliance repair specialist is listed as an essential COVID-19 service provider
Understanding which services fall into the category of essential services that are allowed to continue during this COVID-19 Pandemic is important. However, the definition of essential services will vary from one state or city to the other, so you have to check out official government websites for the guidelines provided for your state or city. the definitions provided in the CISA’s publication on critical infrastructure workers apply on a national level even though that may not be true for all jurisdictions.
Should you allow an appliance service repairman to enter your home?
In most cases appliance repairs are performed on site, so the technicians may have no option but to enter into your home. However, that applies for major appliances that can’t easily be moved outside your home.
Is it possible for appliance repair technicians to offer virtual or remote services?
When calling an appliance service company, you can probably ask if there are any situations when they can offer their services remotely. So that way you can compare with your particular appliance issue to see if they can help. If it’s not a major problem they may probably give you some walkthrough online or over the phone.
Can you make use of digital payments when paying for appliance repair services?
Many businesses will list their payment options on their official website and other online profiles, so check if they accept digital payments like PayPal, Venmo, Zelle or Square Cash among others. When you call, still ask to confirm if they accept those digital payments. Most appliance service companies will make adjustment for the convenience of their customers especially during this COVID-19 Pandemic period.
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